HOW CAN I ACCESS OR CHANGE MY ACCOUNT DETAILS?
Click customer login to access your account. Don’t forget you will need your username and password.
WHY DO I NEED AN ACCOUNT?
As a member you’ll pretty much have the run of the place. You can:
- Check out faster when making a purchase
- Check the status of your orders
- See any of your past orders
- Change your account details, including password
- Store any extra shipping addresses
WHAT HAPPENS IF I FORGET MY PASSWORD?
Don’t worry if you forget your password, if email us we will send you a new one once we have done a few security checks.
IS MY PERSONAL DATA SAFE IF IT CREATE AN ACCOUNT?
Yes, your data is safe with Keeko as we are fully compliant with the Privacy Act in South Africa. Your account and personal details, and any order details, are protected. To access your details on our website, you need to enter the correct password.
ARE MY CREDIT OR DEBIT CARD DETAILS SAVED?
No, we don’t save any of your payment details which means you will have to enter them each time you place an order, but at least you know there’s no risk.
I'M NOT SURE I'VE SUCCESSFULLY COMPLETED MY ORDER
When you have successfully completed your order, you will receive a confirmation email. If you don’t receive an email, please get in touch with our customer service team. Be sure to check your spam folder first!
I NEED TO RETURN OR EXCHANGE AN ITEM
You can create a new return request using our easy online returns system. If you can’t remember whether you placed your order as a member or a guest, check the bottom of your order confirmation email.
WHERE IS MY ORDER?
Due to an increased volume of orders following a peak sales period, delivery time has been extended to up to 7 business days. We appreciate your patience, and apologies for any inconvenience. If you want to check the status of your order, please log into your account. Please allow 1 to 3 business days for your tracking number to become active.
International delivery takes up to 14 business days. If you’d like an updated on the status of your order, please in touch with our customer service team who will help you track it down.
WHAT IS A PROMO CODE?
A promo code is a series of numbers and letters that gives you to a specific discount or percentage off your purchase when entered at the shopping cart.
An example of a promo code could be, “enter promo code ‘123ABC’ in the shopping cart to receive x% off”. This promo would come with certain terms and conditions and will often be time sensitive.
Promo codes are not to be confused with gift vouchers, which need to be entered at final payment stage of checkout.
I FORGOT TO ADD A PROMO CODE TO MY ORDER. CAN IT STILL BE APPLIED?
Unfortunately no. Promo codes can only be applied in the shopping cart screen at time of purchase.
WHAT ARE GIFT CARDS?
Gift Cards are a great way to share your love of Keeko with your family and friends to celebrate any occasion. Gift Cards bought online will be sent to the recipient via email on a date you nominate, so be careful to enter their details carefully.
HOW AND WHERE CAN I USE MY GIFT CARD?
Whether you purchase a Keeko gift card from keekobaby.com or at one of our resellers, the recipient can spend either at both locations.
To redeem a gift card at keekobaby.com, simply select “Got a Keeko Gift Card?” at the final payment step. Type in the barcode number (for a physical gift card) or your gift card code (for a gift card sent by email). Be sure to select “check balance” and then “apply gift card value to order” for the value of the gift card to be deducted from your order total.
You can also use your Keeko gift card bought online to spend at any resellers. Simply bring in a printed version of the gift card and present it when you pay at the counter.
HOW CAN I CHECK MY GIFT CARD BALANCE?
To check the amount remaining on your Gift Card, Log In to your account and select the ‘Store Credit’ tab.
From here you simply enter your Gift Card number and select ‘Check Status and Balance’.
WHAT IS AN ONLINE REVIEW?
We love hearing feedback on our products, because as a valued customer your opinion is important to us. We’ve provided some guidelines to make sure that your feedback remains helpful to other customers as well. To keep it fair and consistent we only post reviews that are in adherence with these guidelines. So here’s an idea of how best to do it:
- Keep feedback based on the product only and your experience of using the product. E.g. size, fabric, how it makes you feel?
- Be honest – tell us what you like about the product and what you don’t like about the product
- Keep it clean, get to the point and provide helpful feedback for others
- We are not about anything offensive, racist, crude, so inappropriate comments won’t be posted accordingly.
- Also to protect your privacy we can’t post any personal information, so use of a nickname for the review is the best way to go. Links to other websites and references to other retailers is also potentially misleading to visitors, so we won’t post this info either.
But if you want to talk to us about anything concerning prices, promotions, shipping, customer service or details that are personal to your purchase then give us a call.
Ok, with all the formalities aside, time to get writing!